Types of business communication is from the bbs second year new course. TU has made the new English course book effective from 2078.
Types of Business Communication
Business
communication can be divided into five main categories according to the relationship
between the business communicator and his or her intended audience. These five types of business communication are
defined as intrapersonal,
interpersonal,
intra organizational, inter organizational, and intercultural communication.
Let’s take a closer look at what each of these categories entail and how they
differ from one another based on the type of communication that takes place
between those involved in the exchange of information and ideas.
(First Learn
the difference between ‘intra’ and
‘inter’→
the intra- means "within",
while inter- means "between". For example, intranational refers to
things that happen within a single country, while international refers to
things happening between two or more countries.)
1) Intrapersonal Communication
This type of
communication takes place when an individual communicates with oneself,
typically through one’s own thoughts and feelings. Intrapersonal communication
is often a means to prepare for other types of communications, but it also can
be used on its own as a way to relieve stress. Someone who feels overwhelmed
might take time to sit down and write out his thoughts in a journal, allowing
him to gain some distance from his problems. It can also be an effective
strategy for thinking through an issue or problem from different angles.
2) Interpersonal Communication
This is your
friendly small talk, your casual discussions, and any other kind of
communication you have when dealing with a single person at a time. To be
interpersonal communication, it has to have humane and personal elements in it.
In other words, interpersonal communication primarily involves emotions and
personal talks. For example, you talk with a waiter at a restaurant to order
food then it is not an interpersonal communication. At the same time if you
talk about his/her personal life like family, health income then it is
interpersonal communication.
3) Intra Organizational Communication
This type of
communication takes place between individuals. This communication is internal and happens between individuals
who share some kind of bond, such as colleagues, bosses and employees. This can
be in written or verbal form. Face-to-face
communication, presentation, meetings, briefings, emails, letters, memos,
notices, circulars, SMS etc are some examples of intra organizational
communication. In short, intra-organizational
communication means communication within the organization.
Inter organizational
communication is also known as external communication or public relations. This
communication takes place when a company talks to its customers, suppliers,
stakeholders and other outside entities. The importance of this form of
communication and has been increasing since globalization made it easier for
businesses to interact with people from all over.
5) Intercultural Communication
As technology and globalisation have expanded our world, we’ve become more used to communicating with people from around the globe. This is a fantastic way to expand your customer base, reach out to new investors and make a lasting impression on new contacts. In short, intercultural communication refers to the communication between people from two different cultures.
